Client Satisfaction Survey Results Up to Date Client Feedback
Having satisfied, returning customers is the key to success for any business. We include a survey card with completed Annual Accounting and Income Tax jobs to ensure our clients are completely happy and to highlight any issues requiring attention. When these cards are returned the results are entered into this survey so you can see exactly where things are at. This is a current, ongoing process and the results are published here frequently.
2916 Clients have participated. Last results added: 3/05/2017 at 1:30 p.m.
Please rate how helpful and informative our team has been.
Have you been able to clearly understand our communications?
How happy are you with the time this work took to complete?
Please rate the value for money of the service you've received.
Are you happy with the outcome of your tax return?
Here's what client also told us...
"All good-Top notch! Love the communication Kiwitax gives!"
"Very helpful as I have no idea, great that I could do mostly everything over the phone as keeping appointments are a mission.Overall happy, thanks heaps"
"It was very delayed this year, without informing me or explaining to me. I was not nearly as informed as I've been in previous years and I find that difficult. But thanks for doing this for me"
"Very impressed with the service"
"Thank you very much for your help and friendly service-A++, Much appreciated"
"We thank Kiwitax team for a great service! looking forward to many more years with Kiwitax!"
'You guys are awesome, so helpful and patient, great communicators too"
"Awesome service & very helpful! I recommend to many!"
"Thank you & the team for your patience during this incredibly difficult period"
'Thanks to Jamie for being such a great help when he handled my accounts"
Really appreciate working with you guys, keep up the good work"
"I rated you a bit lower on the communication as I found I was given conflicting information in the covering letter regarding paying the invoice. I had to phone to clarify that your bill would be taken out of my rebate. Only a minor though. Very happy overall, as always."
Melissa is fantastic
We would recommend you and have to our friends
What strikes me the most is the friendliness & accessibility of the Kiwitax team. It feels like my tax is being done by a close family member who happens to be brilliant at math/ accounting. Keep up the good work guys!
Kiwitax has been fantastic throughout the whole process and really taken a load off my mind. Excellent work team!!!
Bloody good as usual! Thank you team.
Awesome working with everyone. You made doing my taxes easy and I never knew it could be! Wish I had started using Kiwitax years ago!
Excellent experience - glad I made the switch. Thanks for making the process stress free!
Very friendly prompt service. Easy to talk to and understand
Thanks again to the Kiwitax team - always helpful when i phone for advice, prompt with all work - user friendly service!
To the Kiwitax team, you are always very helpful, kind & I appreciate your always helpful advice. You guys are great!
Kiwitax has been a life saver! Rowena and TJ have been brilliant to deal with.
Thank you for all of your help. Friendly helpful & patient staff!! Much appreciated!!
Thanks, Jamie is great to deal with.
Great service, friendly staff, helpful. Very happy with your company. Thank you.
I am not so good with numbers but I really like the format of the Financial Report. It is really easy to understand! I feel like Kiwitax has taken great care in preparing everything I needed. Thank you.
Nathan has been a total professional. He has been informative, helpful and friendly. I am delighted with all aspects of Kiwitax from phone interaction with first line staff, to each and every staff member I have dealt with. A big thank you!
Always fantastic to work with you, Thank you!
Great work as always. Thanks team!
Emma is always so bubbly and great to deal with.
I have appreciated the updates being emailed to me. I have not always read them immediately but they were helpful in completing my return. Thank you.
Great service, thanks!
Emma & Jeremy and all the Team, very very happy and utmostly pleased with your service :-) Very proud to recommend you to anyone.
Hello Team, Excellent! Very happy as always. Not because I have a refund, but the fact that I have a personal relationship with you guys (Emma & Jeremy) and I feel that you are a part of my team :-) Someone that I can rely on and talk to anytime! Thank you very much!
Awesome thanks Jamie!
Excellent as always! Thank you.
Excellent work by the team.
We appreciate all the work and follow ups with IRD that Margarita has done on our behalf. Thanks.
Fantastic staff, friendly, helpful, make you feel at easy. Thank you.
Exceptional service, very happy.
Some of the service uploaded documents weren't passed onto accountant and no way to see what has been loaded already.
Competent, efficient and simple. Great service.
You guys rock.
I would appreciate a reminder in future years when my tax is due to be prepared and forwarded to you. Thanks.
T-J has been very helpful with all my requests. Give that man a gold star.
New customer so I hope will be easier in future for accounts to be done, to also help business direction for best financial gains.
Your staff are very friendly and so helpful. None of them minded answering questions. Cannot fault the service. TJ who did our returns was very good.
Fantastic service, puts the last accountant I used to shame, made the last company look like amateurs, definitely use Kiwitax all the time and will let friends and family know!
Jamie has been fantastic and deserves to be recognised by Kiwi Tax. He is an asset to Kiwi Tax and portrays a fantastic image for the company. Well done Jamie - right person in the right job! [Team Note: Thanks so much for the feedback - Jamie sure is a star and we've passed on the message!]
Cheers guys, I was expecting a tax bill a lot larger than what you got it down to. Much appreciated.
Consistently great service. Many thanks.
The contact I have had with any staff has been excellent.
Look forward to working with Melissa next year. She was very helpful.
Jamie has been fantastic, highly recommend.
Satisfied with all services. Much appreciated.
Great job guys and ladies!
It was the first time we have had to pay tax so I am just hoping it isn't because we have changed accountants. Hopefully next year is better and I am more organised.
Awesome Kiwitax =-)
Great service! Much appreciated!
Thank you :)
Thanks Jamie! Really appreciate your work =)
Great as always Margarita, cheers!
Excellent Service. Great Staff - Friendly
Honesty, integrity, timeliness, efficiency and great communication - outstanding in every area. I recommend Kiwitax to everyone I know!
I appreciate how approachable and supportive you have been. Thanks!
Great service, thank you!
As being our first year with you guys, so far things are great, would be good to do a survey after a year to give on an accurate opinion. Great communication and introduction from Rowena and the rest of the team, lovely to talk to. Thanks for all your time.
Value for money: yes and no, yes as Kiwitax has been very helpful and has allowed first year out on my own a lot less stressful. However, as my partner took care of accounts, filing IR3 and so forth may be a tad expensive due to any calculating end. Has been a great year though and thank you!
A vast improvement on my previous tax return completion - looking forward to next year!
Thank you Nathan & all the people at Kiwi Tax - always grateful for your help and advice (and for helping me stop creating IRD nightmares for myself!)
I always have only the best experience with Kiwitax. Thank you!
Thanks Kiwitax! Once again it has been a pleasure to have you as my accounts people, I'm more than happy with services you provide to help my business run. Thanks!
Fantastic service, easy friendly team. Great dealings.
Nathan is great - speedy returns too, very happy. Thanks guys!!
Great job. thank you.
The team has answered any questions promptly and the work was completed quickly. This is the first time I've been self-employed, so using Kiwitax has been pretty painless!
Don't want to pay tax. [Team note: unfortunately we don't make the tax laws but do our best to minimise as much as allowed!]
I'm unsure why I didn't receive as much as I did last year. [Team note: we've been in touch to explain].
Brilliant services always. Many thanks.
Thanks to everybody at Kiwitax who has answered questions and provided guidance.
Thanks so much. Awesome service. I have been totally impressed by the professionalism and friendliness of all the staff I have dealt with. You have made this whole experience pleasurable! I have no regrets choosing you. I can't praise you enough and have - and will continue to recommend you to others. Thanks so much.
Great service as always Kiwitax Team.
T-J was great to deal with! Easy to understand communications, friendly and professional. Rowena was very helpful too!
Fantastic service & response times from both Emma & Jamie. Much appreciated!
Excellent service all round!
Thanks so much for another fantastic easy year with you guys - much appreciated :)
Great crowd to deal with!
Hi Jeremy, Great work! Very painless and outcome was as expected. Thanks once again!
In as much as anyone can possibly enjoy one's tax return, I enjoy to the best of my ability this service offered by you!
Thanks for continuing your prompt, efficient and friendly service!
Very pleased with 1st dealings with Kiwitax - email correspondence always prompt and friendly.
T-J was awesome. Time taken was also awesome as I was very late at getting the info to you.
Would love a tax refund!
Love your work guys... easy, efficient = happy customer!
Thank you for your patience.
Thank you guys, for the great help!
Awesome service. Thank you so much.
Hi Guys. Thanks for making the process simple & hassle free. We intend to keep using your services for as long as we own the rental. Thanks.
Thank you Jamie for that excellent job of my tax return. I also appreciate the friendliness & time response to all my communication. Keep up the good work.
Nathan is great! Helped a lot with PAYE.
Excellent service and very professional package.
Couldn't be more helpful. More than in UK. Thank you.
Top Notch! Thanks Nathan.
Thanks Melissa for all your work on these accounts & really appreciate your patience thus far.
We love the service Kiwitax provides and the friendly, informative customer service. We happily recommend Kiwitax to all our friends and family!
My first business tax return : very daunting, but Kiwitax have made the whole process stress free & simple. Many thanks!
Jeremy was able to answer all our questions promptly and in a fashion that we could understand. Distance / remote contact has not been an issue and we would recommend Kiwitax to our friends and associates =)
Thank you for all your help =)
Could speak a little louder on the phone. [Team note: New phone system coming soon and we'll remind everyone to speak up a bit].
So very helpful to me as I was left in the lurch so to speak by a death. Thank you very much for sorting things.
Very happy with this service, thanks!
Deductions pay for accounting = :) (expected) If deductions could more than pay for accounting? = :) :)
Margarita is amazing - excellent communication.
Once again very pleased with service and advice given.
Great service as usual. Many thanks.
Too much tax to pay (joking) :)
I have always found Kiwitax to be very friendly & easy to communicate with i.e. ask questions & get easy to understand answers in short time.
Always helpful & informative. Wonderful friendly team. Thanks so much.
Thank you all very much.
As a small business we appreciate the friendly nature of the accountant. It is fantastic to have a set date scheduled for processing.
Hi guys, usually happy with time taken but this year so much slower. I sent everything in 1 Aug and only received now 29 Sept. 2 months is too long. Thanks tho! [Team note: Thank you for taking the time to let us know we took too long to do your returns this year. It is not what we wish to do and try and aim for a 3-4 week turnaround – so we apologise for this – we have just employed another team member to assist with workflow to make sure things flow in a timely manner.]
Jamie & Emma have been fantastic. I really appreciate being able to communicate via email as we all lead busy lives, and it allows me to get things done outside or normal business hours. I also appreciate the considered and thoughtful approach to our tax returns, and this matters to me more than speed. Thanks again and I look forward to further dealings with Kiwitax.
Everything was easy, efficient and well presented as always =) Glad we found Kiwitax! Cheers.
I really appreciate the good communication of the team & willingness to explain very simple concepts. Thanks.
Great as per usual thanks.
1. It would be good to send an update of delays in doing accounts. 2. The accounts were done quickly once started. [Team note: Apologies for the delay - sometimes we're held up by information from 3rd parties such as banks].
Awesome! Thanks so much for your hard work!
Jamie is always polite and extremely helpful and recognition for all his efforts would be fantastic. Well done Kiwitax - the best move we made to use you! I know our tax return is very simple compared to some but you just take all the hassle and stress out of the process.
This is our second year with you and it went very smoothly and we are most happy. Special thanks to Jeremy please. Until next year...
Kiwitax are always super friendly & helpful, and quick to respond. Nothing is too much trouble. They take all the stress out of company finances - brilliant for non-number person like me. Thanks!
Once again thanks for providing a great service for my small business. Your skills mean that I am able to focus on the parts of my business that I am best at! (And that's not accounting!)
Very patient team, helpful all the way. Very happy overall, and the free pen works! :)
Always fantastic dealing with Kylie & Co. Many thanks!
Always a delight to deal with.
We've been really impressed with Kiwitax service! We knew what was going on each step of the way. Great communication. Friendly and fast service. Thanks! =)
Took longer than hoped as things were sent to an old email address.
I am pleased with the service and the tax to pay is less than I expected.
Regular email updates are great. Lack of specific relevance about some things and my lack of knowledge means they sometimes get put at bottom of "to read" list.
Amazing. As always!
I have had some questions during the tax year and found Emma and Margarita to be very helpful in answering these. It is much appreciated!
Thanks Nathan for your work and communication this year, it has been appreciated.
Great value for money and very fast. Thanks a lot.
All good! Nathan has always sorted things out for us in a timely fashion and we are very happy to say to anyone that Kiwitax is 10 out of 10.
Thanks for all your help =)
Fabulous prompt service as always.
Very pleased that I have changed to Kiwitax for the great friendly service. Everything done easily and speedily. Thanks.
You guys are great!
Thank you again for your prompt, hassle-free service. I wouldn't hesitate to recommend you to anyone!
Great work - thanks for making it easy!
Year after year this company continues to provide outstanding service!
Kylie's involvement and level of responses simply awesome. You are a star. Thanks.
I really appreciated your flexibility in terms of me submitting my information approx. 2 weeks later than initially planned - thanks so much! [Team note: we have scheduled dates to balance workflow but it's not essential to have your work to us on the date - it's a guide]
You make it so easy for us. Many thanks.
Another awesome year guys. Thanks heaps!
Always happy =)
Truly excellent service is a rare thing - you guys have nailed it. I'll be recommending you to all and sundry. :)
All in all very happy with the service - am happy as we can be when it comes to tax! Many thanks Kylie + team.
Keep it up thanks.
So neat to know that you are there for any question - no matter how naive!!
Please pass on my thanks to Nathan. He's been patient and helpful!
Kylie and Jeremy have been very helpful in answering our questions promptly. Thank you very much for the service provided. It makes the tax / accounting process a little less painful / daunting!
Awesome as always thanks =)
Think your team are just great.
Thank you for your great help with sorting everything out for me.
You guys are awesome - So friendly yet very professional. Thank you very much.
Nathan has been incredibly helpful and patient. It has been my first year of completing a company tax return. He made the process straightforward and worry free. Thank you.
Keep up the great work!
Once again Kiwitax you've over exceeded our expectations. Tax returns completed so efficiently and great value for money.
You guys always reply to my emails straight away, do what's required incredibly quickly and remind me if I need to do anything. I'd recommend you to anyone. THANKS!!
Thank you Nathan for your persistence in your work. Truly appreciated.
Thank you Jeremy :)
Outstanding Service. Highly recommended.
There was a bit of confusion over my documents being uploaded online earlier. Apart from that it was a good service and communication from Nathan in the end, thanks! [Team note: we were a bit slow in replying we'd received client's info, we've reminded ourselves to be more on to it! Apologies!]
All staff were pleasant to deal with and informative at an appropriate level. I have no reason to remove my business from Kiwitax and would recommend your services to others.
Just wanted to say thanks for making something that can be so stressful seem so easy and cost effective at the same time.
Jeremy has been awesome. He was helpful & answered all my questions & explained things to me. Very patient & kind. A lovely man to work with.
Can never say "thank you" enough. Give me my drawing board, pencil and rubber any day over paperwork.
Some miscommunication setting up iBizz but apart from that all good. Thanks for deducting set up charge.
Jamie has been very helpful - a big big "Thank You"! You deserve recognition for your efforts / customer service skills.
Thanks for all your help and patience.
Very easy to deal with, as a first time customer, will highly recommend to friends!
Thank you for your promptness and helpful service.
Nathan did a fantastic job - great guy!
Thanx Santa! All good great service!
A fantastic accounting team to work with, advising to get the best tax return possible. Competitive accounting rates that keep us (the customer) smiling. Well done!
Your guys service has been great. This is my first big tax return and the first with Kiwitax. You have made it easy and understandable for someone like me!
Thanks again Jamie! I truly appreciate your time and patience with my less than average accounting skills. I would recommend Kiwitax to anyone without hesitation!
Melissa is very helpful. She always takes time to explain and to clearly answer all doubts and questions from us. Thanks very much.
Thanks for helping out with our financials in our first year of business! Really appreciate all your prompt correspondence and love the ease of uploading documents onto your website. Can't help but be impressed with your sticking to the scheduled work commencement date too.
Awesome work by Jeremy and the team. Thanks!
A big thank you.
I have been very impressed with the service Emma has offered me.
Like the presentation folder it comes in - nice and tidy. My phone calls always attended to promptly & been very helpful. Thanks.
Just love having someone we trust to do all this for us. Thank you all very much.
Amazing service. Def recommend. Thanks so much! =)
Thanks Kylie & Melissa!!
One never likes to pay out to the Tax Department hence the OK tick.
Fast, friendly, helpful accounting service. Thanks guys.
Thank you Nathan for your great work. You are easy to communicate with & efficient.
Thanks once again.
Jamie is Awesome.
Jeremy, many thanks for your help. Very much appreciated.
We Love Kiwitax! Tx.
Kylie Berry absolutely love your service! Thank you for the time you invested to help us get to where we are now. Thank you greatly!!!
Kiwitax excels year in, year out. The team are approachable, warm, friendly and very helpful. To answer my often silly questions with efficiency and ease is ALWAYS appreciated. Thank you as always.
Very happy with the service you guys provide - thanks!
Always stoked with a decent tax return. Cheers guys!!
Thanks Kiwitax. Your work for us has been awesome, patience and understanding has been the least of it, long may it continue. Great stuff.
Kylie & Jeremy, just excellent service in every way. I recommend your business to everyone. Many thanks!
I have always found Jeremy excellent to deal with. He manages to explain things without any confusion!
I really appreciate your persistence at such a busy time. Thank you especially Melissa.
Thank you so much for helping me prepare my rental property tax return. Your service has been great, very helpful staff, professional and willing to help.
Thank you Kylie.
Love the look of all your work :)
Very happy - things worth far less in real terms (e.g. tradesman work such as plumbing) cost much more - good value for tax peace of mind.
I wish to thank Rowena very much for her help, understanding and outstanding public relations. More than happy with my dealings with your company.
Thank you Jeremy! Can't believe how much refund I'm getting back, amazing!
As always a great team to deal with.
Once again excellent quick service.
Great service as always. Thanks =)
Fabulous thank you.
Excellent service thanks. I think Kiwitax are very efficient and affordable. Great service and easy to deal with.
As a new business owner it's been reassuring to know that if I have any tax questions at any time I can send an email & I'll always get a helpful and straightforward response every time.
Awesome service as always.
Fantastic service. Thank you Jeremy! :)
Awesome service again :)
Tax scares me - Hooray for you guys doing it so well. You keep it quick, easy and painless.
A great team to deal with thank you.
Great to deal with, always helpful, informative and available. Cheers Emma, you do an awesome job.
Loved how patient Nathan was with me being so slack at getting info to him!
This has been such a painless and economic process and has reduced my stress levels significantly. Thank you.
Especially like to thank Emma. So nice to deal with - taxation is a scary beast. Emma made me feel okay about it. Cheers.
Thank you! You're awesome!
Thanks for the great services!
Thanks for your help Nathan.
A great service, I am so much better off with you guys than an individual person, a lot more support and professionalism.
Many thanks for the superb service AND adding file sections to the folder. You make my job easier.
Nathan has been very thorough and very pleasant to deal with. Thank you so much.
Really appreciated your prompt & efficient service completing our accounts. We look forward to working with you again in 2013.
Thank you so much for your service. Excellent! We cannot fault your team. Great communications, excellent services provided and great value for money.
Very good thank you!
Very happy with the prompt, efficient service Kiwitax offers for 'Taxation Phobics' like myself. Cheers guys!
Good simple communications. Replied promptly to questions & very helpful with telephone enquiries.
Fantastic service. Will certainly use you again. Thanks so much for all your efforts.
Great fast communication thanks.
Your service as always is fantastic. Efficient. Thank you.
Excellent, easy to deal with people. Everything always explained. Very helpful.
Margarita is very prompt & helpful with all communications - excellent team member.
Awesome work =) Fast, efficient & easy to understand.
I have used your services for several years and have found no fault with them. I appreciate that I am hardly a major client but it is of considerable appreciation that I acknowledge your speed and accuracy. Thank you.
Everyone really helpful - thank you! An easy tax return experience - will definitely continue to use.
A very easy and pain-free experience for us - especially as it's not our most favourite part of small business ownership!!
As always efficiency with a smile and just a hint of perfume.
Kiwitax is efficient, informative, friendly and timely. I cannot recommend them more highly. It's the best business decision I made, switching to Kiwitax.
Kiwitax has been great to work with. I am very happy with the service I have received.
Thank you. Great job nice and clear easy to understand.
Staff are very helpful and always available when we need explanation.
Awesome service as usual :-)
It was great to have the weight lifted from my shoulders and to have this all completely resolved with no worry / stress. Thank you :)
We changed from an accountant where, while their knowledge was perfectly adequate, their charges left me scared to pick up the phone - not a good situation for a relatively new business owner. Since moving to Kiwitax I've had nothing but exceptional advice and information just a phone call or email away. Thank you to Emma & the Kiwitax Team.
Very happy with the service provided.
Super happy with the outcome! =)
Couldn't do it without your input!! Many thanks :)
Very happy with service. Will be coming back next year. Thank you.
Super easy process, accounts look great, thank you!
I wish I had more people to recommend to you guys!!
Normally I get more back. I think the reduced amount is due to government changes though? [Team note: Yes this is due to tax law changes around depreciation of buildings. It has affected many.]
Thanks for everything. You have made my life much simpler.
As always, your service has been fantastic =)
You guys have been excellent to deal with - great work. We will definitely recommend you to others.
Thanks - Great work.
Thank you for a very speedy and efficient service.
The most hassle free tax return ever!
Thanks very much.
I appreciate the prompt and friendly service! Thank you!
Law change has left us with little return on LTC structure vs previous years.
You have been a fantastic bunch to deal with - such a huge stress relief that we have not ever had over the year ending for tax before! Thank you so much.
Looking forward to doing further business together. Thank you Emma, Kylie, Nathan.
Thank you. :)
Thanks Melissa :)
Great, prompt response & very helpful, thanks! :)
Thank you so much for all your help. Accounts/money is such a stressful thing for me and you just made it all so easy - please know that having you look after all of this was such a huge weight off my mind! You guys are awesome!
I am very happy with the service I receive from Kiwitax, compared to what I had before you earn 11/10. I would recommend you to anyone needing accounting services!
Thanks to Emma for explaining and taking extra time on the phone if I did not know something. I know you will be invaluable to me for I'm good at working just not this and that is why you're all so wonderful.
Thanks for another year looking after my accounts.
Thanks for everything - Brilliant service as always!
Thank you! :)
150% improvement on old accountant!!!
Melissa is always very punctual and is helpful answering any questions I have. Tax used to be a bit of a dark cloud over my head. But, not anymore! Thanks.
Unhappy with the new depreciation rules for the LTC, but that's IRD not Kiwitax.
Nice and quick. Thank you very much =)
I always find Emma extremely helpful, friendly and easy to contact. Thanks.
Another great service for 2012. Well done team at Kiwitax!!!!
Thank you for your great service and assistance!!
Congratulations for excellent team-work.
Excellent service / polite staff. Fantastic outcome I will definitely recommend to everyone we know.
Really appreciate the team, Margarita especially. Thanks.
Nice work guys!
Well done, awesome!
Queries have been answered clearly and efficiently. Work was completed quickly and I feel that the team understood my situation. The team are excellent at explaining thing in "non accountant" terms so it is understandable.
Excellent service. Thanks guys!
Although we had a few communication issues, mostly I was not sure what was needed. All sorted though. V-happy. Ready for next round. Thank you.
Awesome service as usual. I have made recommendations to friends because of this. Thank you.
I think you guys are fantastic!! I am very pleased I found your services on Google! I find this stuff completely overwhelming and to have friendly, open & helpful assistance is such a relief!! Thanks again!!
Your work is just great - as always. Thanks.
Some of my specific questions sometimes remain unanswered. It would be useful to have them acknowledged. [Team note: Sorry about this, we will be in touch today to ensure all questions are answered fully.]
Thanks for all the help this year.
Communication prob more myself not asking enough questions. You have always been very good at assisting me with any queries.
Fantastic work as always ladies!
Great service, perfect for a novice like me!
Thank you for the prompt service. Great communication! What is true in this world, you get what you pay for. Although the cost is not the cheapest it is every cent worth it!!
Thank you Kiwitax team.
Always friendly - no hidden costs - working with women is always great :) [Team note: We have a few guys here too!]
The voucher for early payment is a good move.
Thanks. Appreciate the voucher. A friend referred your service & I will also be recommending you.
Excellent. Professional service. Good work!
Great service yet again! You are so easy to deal with and very efficient.
The team is excellent and very helpful. (Client also commented on pricing so we reviewed and created a new price bracket to better accommodate similar businesses with very low transactions - problem solved).
Efficient and friendly service. Just wish I didn't have to pay tax!
Hi Team, Yes I am very pleased with your service & the tax outcome for this year, and pleasantly surprised as I thought the IRD payment would have been higher. Just as well I leave the accounting to you :)
Very professional and efficient service. Have recommended your services to others. Thank you.
Just like last year Emma has been excellent at answering the littlest questions and giving me the exact info needed to sort out a problem. She's given me good, considered advice and made the whole tax process easier for me. Thanks to her and Jamie.
Not happy with late receipt of GST returns information, got a warning letter from the IRD (Team note: Information to prepare GST return arrived late from client). Have been very happy how quickly I get responses and how approachable Emma has been. I have found some replies a bit technical as have no background at all in accounting. Overall happy and thankful for the help.
Brilliant as always!
Thank you Kylie, your work has been excellent!
Excellent service and value for money!
Wonderful as ever.
I would like to say a big thank you to you all. You made the process totally pain-free and easy. Very impressed!
Thanks heaps am very grateful for your service.
Just wanted to say a big thank you to Emma, if it wasn't for your great help explaining PAYE and all the other stuff I think it would have been a big struggle for me to learn how to manage the business. Thanks heaps.
Thank you all very much =)
Thank you Kylie for quickly returning emails & answering many questions in a professional, friendly, easy to understand manner.
Thanks for the great work!
Thanks heaps =)
I have found the team very happy to help me. I have understood all answers to my many questions in straight forward approach. I would highly recommend Kiwitax as a modern accounting team that understand business of today and all the problems and challenges that go with it. I look forward to having a long service with Kiwitax. Thanks.
Thanks for all of your fantastic work yet again!
Kylie is great to work with. Very helpful.
Thanks for your advice on the changes to LAQCs
Fantastic service, very friendly. Wouldn't go anywhere else and have referred friends and family to Kiwitax. Very professional.
Outstanding, as always.
Everyone I have dealt with at Kiwitax has always been friendly and helpful and this time was no different. You guys are great! Thanks so much for your efficient and timely service.
Thank you both Emma and Rowena for everything. Kiwitax has made things a lot easier. [Team note: This feedback has been abbreviated for client privacy but was all positive]
Thanks guys, I have appreciated how I have been treated and will definitely recommend Kiwitax. Any communication has been immediate and accurate. The fact is that my account would be regarded as small, I have not been given the impression that I am not worthy of a friendly and very high degree of service.
Thank you Kylie.
My book work was brought in very late and completed VERY quickly. Thanks heaps for being so prompt.
Thanks for all your help. I was a bit worried about it but it's actually not that bad. Cheers.
Never really happy with tax! However very happy with the service that I have received.
Appreciate everything done =)
I have continued with Kiwitax since my business started 7 years ago - this is because of the staff and service. Kylie I really admire you and how you have built the business, without it seems forgetting the small fry - like myself! I value the non-judgemental attitude of all the staff, and friendly helpful service. Best wishes to you all!
A good service and our first experience of requiring such services.
Thank you for everything, especially Rowena and Emma who have done a great job.
Any advice always appreciated.
You make tax returns as painless as they ever could be. THANKS!
Nothing but smiles from me!
Thanks Kylie for all your extra hard work this year. I really appreciate it.
Am extremely happy with service given by both Emma and Melissa. Both ladies were friendly, helpful, professional and answered all my queries in record time so thank you so much.
So nice to be working with a friendly, helpful & professional team. Thanks.
Friendly professional service, pleasure to deal with. Thanks.
Great Team - Thanks.
I think the service has been fantastic and I would absolutely recommend you and your company to others.
Thank you Kylie for explaining this clearly and simply.
Thank you Emma for all your help with our business.
Think you do an excellent job!!
You guys are great. I've had 2 other accountants, both were inferior to Kiwitax.
Keep up the good work
Never happy paying tax!!!
Great - thanks guys!
Thanks Kylie & team you are awesome!
Could not manage without the help and guidance of Kylie and the team. Would not go anywhere else, they would not have the patience to deal with me!!!
Emma has been SO helpful - answering all questions patiently and clearly. All your service has been excellent - saving me time, stress & money. Thanks very much.
Website is good too, great to have the secure upload and receive emails on progress etc.
Thanks again Melissa, see you next year.
Wonderful service, returns prepared quickly and efficiently - easy to get hold of and respond to my queries straight away. I'm impressed. Makes my last Tax Agent look like a dunce. Kylie and Margarita, wonderful! Thanks so much!
Found communication on phone with Margarita difficult to understand at times. Otherwise all good. [Team note: Margarita still has quite a strong accent but her English is very good. She's working on it :) ]
Thanks Kylie & team for your work.
Really easy and enjoyable 1st tax experience. Thank you for making it very easy.
Fantastic service, advice & responses as usual. Return lower than previously, obviously not your fault :) Thanks again.
Kylie is fantastic & wonderful to deal with.
Thanks heaps Kylie.
Keep it up :-)
Seems to be getting more expensive each year.
Thanks a lot, Kylie, Emma and Margarita for the fantastic outcome of my tax return. It was a pleasant surprise to see the tax bill was not what I was expecting to be - "true value for money", guys. Thanks.
Thanks Emma for your help.
Great service, excellent! Great you have booked me in for next year also thanks for that.
Bill higher than quoted to me. [Team note: We invoiced client the incorrect amount, forgetting to check the quote given. This error has been put right with the client and a correct invoice issued.]
As always very helpful. Many thanks.
Welcome aboard Margarita!
As always great service guys. Thanks again and talk to you next April.
Very happy - Melissa was exceptionally helpful - excellent service.
Thank you Kiwitax Team! You've done a wonderful job. My wife and I are very happy for your great service. God bless.
Thanks for processing my return on short notice.
Notepad & pen nice touch, thank you. Excellent customer service.
Very prompt response, clear and precise. Very helpful. Refund amount is far far less than the estimated amount initially advised. In the end it turned out to be a big hit on the pocket - Disappointed. [Team note: Client's employer had client on incorrect PAYE rate so our estimated tax refund figures were inaccurate due to this third party error.]
Thank you very much for a great service.
Quick and very professional. True to your word.
Thanks again! Your prompt work on our accounts is outstanding. You communicate well with us, which is appreciated. See you next year.
Very impressed with the friendly & helpful tone of your staff - by phone, email & at your office. I felt that you really wanted to help. It is good to encounter this sort of friendly communication - good wake up call for own service.
Wonderful service thanks Kylie
Thanks very much for your time and effort during my years as a real estate agent. Your prompt and friendly service has been a great benefit to my business.
Thanks everyone for your feedback!