Kiwitax Client Feedback Results
1223 Clients have participated - Last results added May 20
Having satisfied, returning customers is the key to success for any business. Recently we started including survey cards with completed Annual Accounting and Income Tax jobs to ensure our clients are completely happy and to highlight any issues requiring attention. When these cards are returned the results are entered into this survey so you can see exactly where things are at. This is a current, ongoing process and the results are published here frequently.
Please rate how helpful and informative our team has been.
Great. Super easy to deal with.
Nothing short of (great)
1 Person chose not to answer this question.
Have you been able to clearly understand our communications?
Everyone answered this question.
How happy are you with the time this work took to complete?
Great + + +
Just had to email to check where we were at.
1 Person chose not to answer this question.
Please rate the value for money of the service you have just received
Whoa! Hard one!
I don't have anything to compare the price and value to. At this stage I am happy overall with the service I have been provided.
Thanks for $100 voucher =)
21 People chose not to answer this question.
Are you happy with the outcome of your tax return?
Is anyone ever happy with tax payments??
NO!! <-- Joke
But not your fault :(
Never like paying IRD
Is this a trick question?!!
Team note: Poor rating here was due to previous accountant not registering LAQC properly.
Who wants to pay taxes?!!
Don't know what it is yet
As happy as can be expected!
Except for owning money :)
But then who likes having to pay tax!
I had to pay!
15 People chose not to answer this question.
Additional Client Comments
Each feedback form has an area for additional comments. Here's what people have
- Thank you Jeremy! Can't believe how much refund I'm getting back, amazing!
- As always a great team to deal with.
- Once again excellent quick service.
- Great service as always. Thanks =)
- Fabulous thank you.
- Excellent service thanks. I think Kiwitax are very efficient and affordable. Great service and easy to deal with.
- As a new business owner it's been reassuring to know that if I have any tax questions at any time I can send an email & I'll always get a helpful and straightforward response every time.
- Awesome service as always.
- Fantastic service. Thank you Jeremy! :)
- Awesome service again :)
- Tax scares me - Hooray for you guys doing it so well. You keep it quick, easy and painless.
- A great team to deal with thank you.
- Great to deal with, always helpful, informative and available. Cheers Emma, you do an awesome job.
- Loved how patient Nathan was with me being so slack at getting info to him!
- This has been such a painless and economic process and has reduced my stress levels significantly. Thank you.
- Especially like to thank Emma. So nice to deal with - taxation is a scary beast. Emma made me feel okay about it. Cheers.
- Thank you! You're awesome!
- Thanks for the great services!
- Thanks for your help Nathan.
- A great service, I am so much better off with you guys than an individual person, a lot more support and professionalism.
- Many thanks for the superb service AND adding file sections to the folder. You make my job easier.
- Very professional.
- Nathan has been very thorough and very pleasant to deal with. Thank you so much.
- Really appreciated your prompt & efficient service completing our accounts. We look forward to working with you again in 2013.
- Thank you so much for your service. Excellent! We cannot fault your team. Great communications, excellent services provided and great value for money.
- Very good thank you!
- Very happy with the prompt, efficient service Kiwitax offers for 'Taxation Phobics' like myself. Cheers guys!
- Good simple communications. Replied promptly to questions & very helpful with telephone enquiries.
- Fantastic service. Will certainly use you again. Thanks so much for all your efforts.
- Great fast communication thanks.
- Your service as always is fantastic. Efficient. Thank you.
- Excellent, easy to deal with people. Everything always explained. Very helpful.
- Margarita is very prompt & helpful with all communications - excellent team member.
- Awesome work =) Fast, efficient & easy to understand.
- I have used your services for several years and have found no fault with them. I appreciate that I am hardly a major client but it is of considerable appreciation that I acknowledge your speed and accuracy. Thank you.
- Everyone really helpful - thank you! An easy tax return experience - will definitely continue to use.
- A very easy and pain-free experience for us - especially as it's not our most favourite part of small business ownership!!
- As always efficiency with a smile and just a hint of perfume.
- Kiwitax is efficient, informative, friendly and timely. I cannot recommend them more highly. It's the best business decision I made, switching to Kiwitax.
- Kiwitax has been great to work with. I am very happy with the service I have received.
- Thank you. Great job nice and clear easy to understand.
- Staff are very helpful and always available when we need explanation.
- Awesome service as usual :-)
- It was great to have the weight lifted from my shoulders and to have this all completely resolved with no worry / stress. Thank you :)
- We changed from an accountant where, while their knowledge was perfectly adequate, their charges left me scared to pick up the phone - not a good situation for a relatively new business owner. Since moving to Kiwitax I've had nothing but exceptional advice and information just a phone call or email away. Thank you to Emma & the Kiwitax Team.
- Very happy with the service provided.
- Super happy with the outcome! =)
- Couldn't do it without your input!! Many thanks :)
- Very happy with service. Will be coming back next year. Thank you.
- Super easy process, accounts look great, thank you!
- I wish I had more people to recommend to you guys!!
- Normally I get more back. I think the reduced amount is due to government changes though? [Team note: Yes this is due to tax law changes around depreciation of buildings. It has affected many.]
- Thanks for everything. You have made my life much simpler.
- As always, your service has been fantastic =)
- You guys have been excellent to deal with - great work. We will definitely recommend you to others.
- Thanks - Great work.
- Thanks Nathan!
- Thank you for a very speedy and efficient service.
- The most hassle free tax return ever!
- Thanks very much.
- I appreciate the prompt and friendly service! Thank you!
- Law change has left us with little return on LTC structure vs previous years.
- You have been a fantastic bunch to deal with - such a huge stress relief that we have not ever had over the year ending for tax before! Thank you so much.
- Looking forward to doing further business together. Thank you Emma, Kylie, Nathan.
- Thank you. :)
- Thanks Melissa :)
- Great, prompt response & very helpful, thanks! :)
- Thank you so much for all your help. Accounts/money is such a stressful thing for me and you just made it all so easy - please know that having you look after all of this was such a huge weight off my mind! You guys are awesome!
- I am very happy with the service I receive from Kiwitax, compared to what I had before you earn 11/10. I would recommend you to anyone needing accounting services!
- Thanks to Emma for explaining and taking extra time on the phone if I did not know something. I know you will be invaluable to me for I'm good at working just not this and that is why you're all so wonderful.
- Thanks for another year looking after my accounts.
- Thanks for everything - Brilliant service as always!
- Thank you! :)
- 150% improvement on old accountant!!!
- Melissa is always very punctual and is helpful answering any questions I have. Tax used to be a bit of a dark cloud over my head. But, not anymore! Thanks.
- Unhappy with the new depreciation rules for the LTC, but that's IRD not Kiwitax.
- Nice and quick. Thank you very much =)
- I always find Emma extremely helpful, friendly and easy to contact. Thanks.
- Another great service for 2012. Well done team at Kiwitax!!!!
- Thank you for your great service and assistance!!
- Congratulations for excellent team-work.
- Excellent service / polite staff. Fantastic outcome I will definitely recommend to everyone we know.
- Really appreciate the team, Margarita especially. Thanks.
- Nice work guys!
- Well done, awesome!
- Queries have been answered clearly and efficiently. Work was completed quickly and I feel that the team understood my situation. The team are excellent at explaining thing in "non accountant" terms so it is understandable.
- Excellent service. Thanks guys!
- Although we had a few communication issues, mostly I was not sure what was needed. All sorted though. V-happy. Ready for next round. Thank you.
- Awesome service as usual. I have made recommendations to friends because of this. Thank you.
- I think you guys are fantastic!! I am very pleased I found your services on Google! I find this stuff completely overwhelming and to have friendly, open & helpful assistance is such a relief!! Thanks again!!
- Your work is just great - as always. Thanks.
- Some of my specific questions sometimes remain unanswered. It would be useful to have them acknowledged. [Team note: Sorry about this, we will be in touch today to ensure all questions are answered fully.]
- Thanks for all the help this year.
- Communication prob more myself not asking enough questions. You have always been very good at assisting me with any queries.
- Fantastic work as always ladies!
- Great service, perfect for a novice like me!
- Thank you for the prompt service. Great communication! What is true in this world, you get what you pay for. Although the cost is not the cheapest it is every cent worth it!!
- Thank you Kiwitax team.
- Always friendly - no hidden costs - working with women is always great :) [Team note: We have a few guys here too!]
- The voucher for early payment is a good move.
- Thank you!
- Thanks. Appreciate the voucher. A friend referred your service & I will also be recommending you.
- Excellent. Professional service. Good work!
- Great service yet again! You are so easy to deal with and very efficient.
- The team is excellent and very helpful. (Client also commented on pricing so we reviewed and created a new price bracket to better accommodate similar businesses with very low transactions - problem solved).
- Efficient and friendly service. Just wish I didn't have to pay tax!
- Hi Team, Yes I am very pleased with your service & the tax outcome for this year, and pleasantly surprised as I thought the IRD payment would have been higher. Just as well I leave the accounting to you :)
- Very professional and efficient service. Have recommended your services to others. Thank you.
- Just like last year Emma has been excellent at answering the littlest questions and giving me the exact info needed to sort out a problem. She's given me good, considered advice and made the whole tax process easier for me. Thanks to her and Jamie.
- Not happy with late receipt of GST returns information, got a warning letter from the IRD (Team note: Information to prepare GST return arrived late from client). Have been very happy how quickly I get responses and how approachable Emma has been. I have found some replies a bit technical as have no background at all in accounting. Overall happy and thankful for the help.
- Brilliant as always!
- Thank you Kylie, your work has been excellent!
- Excellent service and value for money!
- Wonderful as ever.
- I would like to say a big thank you to you all. You made the process totally pain-free and easy. Very impressed!
- Thanks heaps am very grateful for your service.
- Just wanted to say a big thank you to Emma, if it wasn't for your great help explaining PAYE and all the other stuff I think it would have been a big struggle for me to learn how to manage the business. Thanks heaps.
- Thank you all very much =)
- Thank you Kylie for quickly returning emails & answering many questions in a professional, friendly, easy to understand manner.
- Thanks for the great work!
- Thanks heaps =)
- I have found the team very happy to help me. I have understood all answers to my many questions in straight forward approach. I would highly recommend Kiwitax as a modern accounting team that understand business of today and all the problems and challenges that go with it. I look forward to having a long service with Kiwitax. Thanks.
- Thanks for all of your fantastic work yet again!
- With Thanks!
- Kylie is great to work with. Very helpful.
- Thanks for your advice on the changes to LAQCs
- Fantastic service, very friendly. Wouldn't go anywhere else and have referred friends and family to Kiwitax. Very professional.
- Outstanding, as always.
- Everyone I have dealt with at Kiwitax has always been friendly and helpful and this time was no different. You guys are great! Thanks so much for your efficient and timely service.
- Thank you both Emma and Rowena for everything. Kiwitax has made things a lot easier. [Team note: This feedback has been abbreviated for client privacy but was all positive]
- Thanks guys, I have appreciated how I have been treated and will definitely recommend Kiwitax. Any communication has been immediate and accurate. The fact is that my account would be regarded as small, I have not been given the impression that I am not worthy of a friendly and very high degree of service.
- Thank you Kylie.
- My book work was brought in very late and completed VERY quickly. Thanks heaps for being so prompt.
- Thanks for all your help. I was a bit worried about it but it's actually not that bad. Cheers.
- Never really happy with tax! However very happy with the service that I have received.
- Appreciate everything done =)
- Very satisfied.
- I have continued with Kiwitax since my business started 7 years ago - this is because of the staff and service. Kylie I really admire you and how you have built the business, without it seems forgetting the small fry - like myself! I value the non-judgemental attitude of all the staff, and friendly helpful service. Best wishes to you all!
- A good service and our first experience of requiring such services.
- Thank you for everything, especially Rowena and Emma who have done a great job.
- Any advice always appreciated.
- You make tax returns as painless as they ever could be. THANKS!
- Nothing but smiles from me!
- Thanks Kylie for all your extra hard work this year. I really appreciate it.
- Am extremely happy with service given by both Emma and Melissa. Both ladies were friendly, helpful, professional and answered all my queries in record time so thank you so much.
- Thanks :)
- Thanks guys!
- So nice to be working with a friendly, helpful & professional team. Thanks.
- Friendly professional service, pleasure to deal with. Thanks.
- Great Team - Thanks.
- I think the service has been fantastic and I would absolutely recommend you and your company to others.
- Thank you Kylie for explaining this clearly and simply.
- Thank you Emma for all your help with our business.
- Think you do an excellent job!!
- You guys are great. I've had 2 other accountants, both were inferior to Kiwitax.
- Keep up the good work
- Never happy paying tax!!!
- Thank you.
- Great - thanks guys!
- Thanks Kylie & team you are awesome!
- Could not manage without the help and guidance of Kylie and the team. Would not go anywhere else, they would not have the patience to deal with me!!!
- Emma has been SO helpful - answering all questions patiently and clearly. All your service has been excellent - saving me time, stress & money. Thanks very much.
- Website is good too, great to have the secure upload and receive emails on progress etc.
- Thanks again Melissa, see you next year.
- Wonderful service, returns prepared quickly and efficiently - easy to get hold of and respond to my queries straight away. I'm impressed. Makes my last Tax Agent look like a dunce. Kylie and Margarita, wonderful! Thanks so much!
- Found communication on phone with Margarita difficult to understand at times. Otherwise all good. [Team note: Margarita still has quite a strong accent but her English is very good. She's working on it :) ]
- Thanks Kylie & team for your work.
- Really easy and enjoyable 1st tax experience. Thank you for making it very easy.
- Fantastic service, advice & responses as usual. Return lower than previously, obviously not your fault :) Thanks again.
- Kylie is fantastic & wonderful to deal with.
- Thanks heaps Kylie.
- Keep it up :-)
- Seems to be getting more expensive each year.
- Thanks a lot, Kylie, Emma and Margarita for the fantastic outcome of my tax return. It was a pleasant surprise to see the tax bill was not what I was expecting to be - "true value for money", guys. Thanks.
- Thanks Emma for your help.
- Thanks Guys.
- Great service, excellent! Great you have booked me in for next year also thanks for that.
- Bill higher than quoted to me.
[Team note: We invoiced client the incorrect amount, forgetting to check the quote given. This error has been put right with the client and a correct invoice issued.]
- As always very helpful. Many thanks.
- Welcome aboard Margarita!
- As always great service guys. Thanks again and talk to you next April.
- Very happy - Melissa was exceptionally helpful - excellent service.
- Thank you Kiwitax Team! You've done a wonderful job. My wife and I are very happy for your great service. God bless.
- Thanks for processing my return on short notice.
- Notepad & pen nice touch, thank you. Excellent customer service.
- Very prompt response, clear and precise. Very helpful. Refund amount is far far less than the estimated amount initially advised. In the end it turned out to be a big hit on the pocket - Disappointed.
[Team note: Client's employer had client on incorrect PAYE rate so our estimated tax refund figures were inaccurate due to this third party error.]
- Thank you very much for a great service.
- Quick and very professional. True to your word.
- Thanks again! Your prompt work on our accounts is outstanding. You communicate well with us, which is appreciated. See you next year.
- Very impressed with the friendly & helpful tone of your staff - by phone, email & at your office. I felt that you really wanted to help. It is good to encounter this sort of friendly communication - good wake up call for own service.
- Wonderful service thanks Kylie
- Thanks very much for your time and effort during my years as a real estate agent. Your prompt and friendly service has been a great benefit to my business.
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