Testimonials Feedback from clients
Thank you for the awesome feedback everyone!
Encore Building Services Limited
We have been with Kiwitax since 2009 when we grew unhappy with our local accountant. We stumbled across Kiwitax online and thought we'd give them a go, even though they were in Napier and we are in Auckland. We haven't looked back. Their ease of service, readiness to assist with any query, reliable and free advice and fair prices make them a joy to deal with. In the 8 years we have been with them we have never had an issue. And the great thing is that we have watched them grow and they have been able to help our businesses grow. Would we recommend them? Yes definitely, and we do.
Karina & Dominic George
West Coast Sails Ltd
I am so glad we found Kiwitax. The team are responsive, approachable, friendly and easy to deal with and the service is incredibly cost effective for a small business. The financial statements produced are professional and very well presented. We are in Taranaki but don't notice the distance, Kiwitax just make it simple.
Penny Newman Design
Jeremy does a terrific job. He provides an informative and friendly service, and I feel I'm free to ask questions - a great feature from Kiwitax - easy accessibility to information and advice made the difference for me. Thanks for the great work.
Penny Newman - www.pennynewmandesign.co.nz
Awesome service. I have been totally impressed by the professionalism and friendliness of all the staff I have dealt with. You have made this whole experience pleasurable! I have no regrets choosing you. I can't praise you enough and have - and will continue to recommend you to others. Thanks so much.
North Canterbury Tussock Ltd
Jamie & Emma have been fantastic. I really appreciate being able to communicate via email as we all lead busy lives, and it allows me to get things done outside or normal business hours. I also appreciate the considered and thoughtful approach to our tax returns, and this matters to me more than speed. Thanks again and I look forward to further dealings with Kiwitax.
Ian & Jane Brackenbury
Jamie is always polite and extremely helpful and recognition for all his efforts would be fantastic. Well done Kiwitax - the best move we made to use you! I know our tax return is very simple compared to some but you just take all the hassle and stress out of the process.
Urban Woman Ltd
Kiwitax are always super friendly & helpful, and quick to respond. Nothing is too much trouble. They take all the stress out of company finances - brilliant for non-number person like me.
Very pleased that I have changed to Kiwitax for the great friendly service. Everything done easily and speedily. Thanks.
Kylie & Jeremy have been very helpful in answering our questions promptly. Thank you very much for the service provided. It makes the tax / accounting process a little less painful / daunting.
Elise Schotel & Paul Sandkuijl - makeplace.co.nz
This is just a note to say thank you so much for completing my tax returns so quickly! Your service has been absolutely fantastic! Especially for a newbie without any experience, the tax process can be a bit daunting but you guys have made it so easy. Also your rates are ridiculously awesome so there is no excuse for anyone not to join up with you guys! Thanks again, I look forward to doing business with you next year!
You guys always reply to my emails straight away, do what's required incredibly quickly and remind me if I need to do anything. I'd recommend you to anyone. THANKS!
Formula Roof Coatings Ltd
Just wanted to say thanks for making something that can be so stressful seem so easy and cost effective at the same time.
Carl Smith - www.formularoofing.co.nz
Fantastic friendly service! You have been so patient with my "stupid" questions and lack of understanding, you never made me feel stupid or a burden in any way. I really appreciate your friendly and helpful approach. Thank you so much! I will be recommending your services at every opportunity.
Janet MacPherson Landscape Design Ltd
Once again thanks for providing a great service for my small business. Your skills mean that I am able to focus on the parts of my business that I am best at! (And that's not accounting!). I think you provide a great service - helps me out loads running the business, what would I do without you?! Thank you!!!
The service and staff are awesome! Everyone is absolutely great and helpful! Highly recommended to all my friends even everyone that I know, I definitely recommend you guys!
A fantastic accounting team to work with, advising to get the best tax return possible. Competitive accounting rates that keep us (the customer) smiling. Well done!
Janine Coley & Roger Pawson - www.scrapbookcorner.co.nz
Your service has been great. This is my first big tax return and the first with Kiwitax. You have made it easy and understandable for someone like me!
Lee Claughton - www.modulus.co.nz
I truly appreciate your time and patience with my less than average accounting skills. I would recommend Kiwitax to anyone without hesitation!
As a new business owner it's been reassuring to know that if I have any tax questions at any time I can send an email & I'll always get a helpful and straightforward response every time.
Marc Colenso - www.musiqhub.co.nz/teacher/163...
Joe & Dallas Burt
Thank you so much for your service. Excellent! We cannot fault your team. Great communications, excellent services provided and great value for money.
Joe & Dallas Burt
Spacifik Ink Ltd
A very easy and pain-free experience for us - especially as it's not our most favourite part of small business ownership!!
Dwain Aiono - www.spacifikink.co.nz
I have used your services for several years and have found no fault with them. I appreciate that I am hardly a major client but it is of considerable appreciation that I acknowledge your speed and accuracy. Thank you.
Modern Yoga Napier
Kiwitax is efficient, informative, friendly and timely. I cannot recommend them more highly. It's the best business decision I made, switching to Kiwitax. Kiwitax excels year in, year out. The team are approachable, warm, friendly and very helpful. To answer my often silly questions with efficiency and ease is ALWAYS appreciated. Thank you as always. Honesty, integrity, timeliness, efficiency and great communication - outstanding in every area. I recommend Kiwitax to everyone I know!
Kristina Anderson - modernyoganapier.co.nz
We changed from an accountant where, while their knowledge was perfectly adequate, their charges left me scared to pick up the phone - not a good situation for a relatively new business owner. Since moving to Kiwitax I've had nothing but exceptional advice and information just a phone call or email away.
Thank you to Emma & the Kiwitax Team.
Mike Lewis - www.hawthorne.co.nz
Waterless Composting Toilets NZ Ltd
You have been a fantastic bunch to deal with - such a huge stress relief that we have not ever had over the year ending for tax before! Thank you so much!
Katie & Dylan Timney - www.wctnz.co.nz
Thank you so much for all your help. Accounts/money is such a stressful thing for me and you just made it all so easy - please know that having you look after all of this was such a huge weight off my mind! You guys are awesome!
I am very happy with the service I receive from Kiwitax, compared to what I had before you earn 11/10. I would recommend you to anyone needing accounting services!
B2B Pro Marketing Ltd
What a breeze you have made my paperwork guys..... Thanks so much, now that you have unloaded the burden of my GST returns it has made life so much easier to pursue more sales instead of worrying about the trail of paperwork I have to fill out for IRD causing late penalty fees etc. The transition has been brilliant and explanation of every single aspect has been outstanding. I will recommend you to anyone..... Thanks a bunch KIWITAX.
Phelan Property Investments Ltd
I have to say that was the most pain free experience I've ever had, tax time is normally a horrid experience - thank you so much.
Queries have been answered clearly and efficiently. Work was completed quickly and I feel that the team understood my situation. The team are excellent at explaining things in "non accountant" terms so it is understandable. I have truly appreciated the service I have received especially after coming from another accountant - it has really shown me how easy, straightforward, understandable and quick accounting services can be.
South Natural Healthcare Ltd
Yes I am very pleased with your service and the tax outcome for this year, and am pleasantly surprised as I thought the IRD payment would have been higher. Just as well I leave the accounting to you.
Dennis Clinch - www.realdealhurtcreme.co.nz
I have found the team very happy to help me. I have understood all answers to my many questions in straight forward approach. I would highly recommend Kiwitax as a modern accounting team that understand business of today and all the problems and challenges that go with it. I look forward to having a long service with Kiwitax.
Thank you for all your assistance with doing my end of year accounts. Have to admit being a first time investment home owner, I was sceptical about how this aspect of it would go - especially working remotely with a company not based in Auckland. I've been proven wrong big time! The professionalism, detail and level of service shown by Kiwitax has been excellent.
Fantastic service, very friendly. Wouldn't go anywhere else and have referred friends and family to Kiwitax. Very professional.
Cornerstone Construction (HB) Ltd
Everyone I have dealt with at Kiwitax has always been friendly and helpful and this time was no different. You guys are great! Thanks so much for your efficient and timely service.
Thanks guys, I have appreciated how I have been treated and will definitely recommend Kiwitax. Any communication has been immediate and accurate. The fact is that my account would be regarded as small, I have not been given the impression that I am not worthy of a friendly and very high degree of service.
2 The Maximum Ltd
I have recommended Kiwitax to anyone who will listen. We have found your service to be second to none and everyone is so helpful, we really appreciate this considering the terrible service we have previously had, so please can you pass on our thanks to everyone who works on our accounts. You are truly a wonderful company to work with. Its a pleasure to deal with people who know what they are doing and can advise and are so easy to talk to. :)
Verde Designs on the Land Ltd
I have continued with Kiwitax since my business started 7 years ago - this is because of the staff and service. Kylie I really admire you and how you have built the business, without it seems forgetting the small fry - like myself! I value the non-judgemental attitude of all the staff, and friendly helpful service. Best wishes to you all!
Baby Needz Ltd
My biggest concern about using Kiwitax was probably not being able to see anyone in person as we're in Tokoroa. Considering, I knew absolutely nothing, it was a huge relief to have it all done! I found my questions were always answered in a timely manner. Everything was always explained to me and both people concerned were a delight to deal with. They are able to cover all aspects of the business and personal finances in one tidy and well presented package. The Taxation and Financial accounts look great! Professional, straight to the point and easy to read.
I would recommend Kiwitax as they are friendly, clear and will get all your needs met. Thank you!
Lukey Laird - www.babyneedz.co.nz
I really appreciate the great service you and your company have provided. I got the last return and my folder back from the courier this morning and all the way through the service and support has been very professional and very prompt. Thank you.
N & Y Builders
Could not manage without the help and guidance of Kylie and the team. Would not go anywhere else, they would not have the patience to deal with me!!!
Emma has been SO helpful - answering all questions patiently and clearly. All your service has been excellent - saving me time, stress & money. Thanks very much.
Wonderful service, returns prepared quickly and efficiently - easy to get hold of and respond to my queries straight away. I'm impressed. Makes my last Tax Agent look like a dunce. Kylie and Margarita, wonderful! Thanks so much!
I am writing this after experiencing Kiwitax services for the past 2 years. Two years back I was in the same boat as many would be today--- all the surprising problems of accountant (charges,surprise charges, never knew what's going on or where I am?). I have retail business and investment properties. I have been through what it's like when you desperately look for excellent accounting services as a business team member to enhance your performance. All I have to say is --- Kiwitax services are incredible & I am sure will exceed anyone's expectation. Their charges are very reasonable & based on recently introduced new model of pricing---- if your filing/record keeping system is very good it costs you less. In my case my charges have dropped-- would you believe that! Incredible services--- in a very timely manner. highly efficient email communication---- cuts the barrier of distance makes you feel next door. Its hard to be specific because I have liked most of the services--- like-- new pricing model, tollfree number to discuss any issues--- instantly, very well presented all the work,communication to name a few. Please feel free to contact me Pawan-06-8677212, email@example.com. Thanks for reading.
TM Engineering Ltd
As per your business performance, I can't think of any faults, We are delighted with the service that we've had ever since we first started dealing with Kylie, or any one else there. You have all been friendly, on the ball, helpful,and competent at your expertise. Damn good value! In business I find it refreshing to find such a good combination of the above.
The service we have received from Kiwitax has been outstanding - very quick, friendly and professional.
Thank you for making it all so easy!
I found Kiwitax via the Internet, the web site pointed out the main features clearly that was exactly what I was looking for, free advice, prompt service, reasonably priced.
We did not have a clear understanding of the tax code and it became clear that you did, and when in doubt you consulted your peers and got answers. Your direct approach and access to the IRD made dealing with the gov. red tape a snap and saved us a considerable amount of money.
Initially we consulted with a couple other accountants locally and we put off at their lack of knowledge of overseas tax laws and how they applied to NZ law and you were able to come up with answers and settle with the IRD promptly.
I would recommend you to other people in my shoes, I live in New Plymouth and you're in Napier, a long ways away, however with fax, email and a free phone it was as if you were just next door, it does not matter what part of NZ you live in, it gets done, and most likely at the same price or cheaper than the accountant next door!
I'm stoked with the service I have received from Kiwitax - my accounts were back EARLIER than promised! - and during April/busy tax time too!! Kylie has been great to deal with - friendly and efficient - thanks heaps, I will definitely be using you again :)
Thanks for the great service this year (once again)!!! You’ve answered every query of mine immediately and the entire process was painless. I think it is the excellent communication and collaboration with your clients that makes Kiwitax different, I suppose (even via just email). Will definitely refer you guys to more colleagues and friends. Please pass on my thanks to your team especially Jeremy.
From a previous year...
I have received my tax accounts yesterday - thanks. I have to say I was very pleased with the outcome - it was a pleasant surprise to see that the tax bill was lower than what I had expected - real value for money. Also Kylie, Emma and Margarita, I will not hesitate to recommend your services to my friends and colleagues. You guys are fantastic in your services - be it just advice over email or year-end tax accounting. And to think I have never once met any of you guys face to face over the 4 years we have been doing business! And I remember I spoke to Kylie over phone only once in 2006. Its been so easy dealing with you, on such a complex thing as tax, just over email. If only other services (banking, legal) were like yours!
Thanks Kylie! What great service compared to the last accountant we had. Thank you for your prompt attention to this matter.
After a number of years using a local accountant for our tax returns, we decided to look at alternatives. I am happy using a computer and the 'net, and came across web based accounting. Kiwitax turned up in Google, so I read up on their info on-site. Sounded just what I wanted. Prompt responses to a couple of emailed questions, followed by a request for a quote, sealed the deal. First year's returns now completed, and very pleased with this service.
Dr R Merchant PhD BSc(Hons) MAusIMM
I am mightily impressed by your work and standard of presentation of my tax return. Compared to others I have had done, yours is top class.
Dr R Merchant PhD BSc(Hons) MAusIMM
Thank you, I'm very much at ease with the wonderful and 'invisible' service I'm being provided with.
Mana Island Yacht Charters Ltd
Kiwitax provides a great service at a very reasonable price. They also stick to their quotes to the last cent, so no unpleasant surprises with accounting costs. However, there was certainly no skimping on service or the quality of work. Their communication was clear, timely and friendly and above all, in plain English. The presentation of my company return and tax details were of a very high standard indeed. I certainly have no hesitation in recommending them to anyone requiring accounting services.
Michael Peters - www.sailmanaisland.co.nz
Thanks for the great job you have done for me! I have been very impressed with the service you have provided and will unreservedly recommend Kiwitax to anyone. Again, thanks for the excellent service!
Promo Graphix Ltd
I am extremely critical of bad “service” and not at all shy to complain so frankly, when I do receive first class / first world service, I’m equally happy to shout it from the roof tops! I am so glad that everything went so smoothly!! You would not believe how amazed I was, when I received your e mail to say that my accounts were presented in an acceptable fashion. I had never done any of this before, and was quite horrified sending it all to you in case it was all wrong! You certainly made the entire experience totally painless, I am very happy with the service. Thank you
Jorge da Fonseca
It was the first time I've received a refund from my annual accounts in my business career, so I'll celebrate by thanking you and your firm. I started with you in the middle of 2005, and I never regretted it. In common with many other entrepreneurs accounting has not been my first love, so to have that part so ably and skillfully managed has been a big benefit. When I look back over 30 years of various accountants that I've used for my various businesses, it has been the difference in your service, efficiency and attitudes which has been the real advantage in working with you. The help and advice you quickly give me is hugely reassuring. I appreciate it all a lot. A big thanks to you and your staff.
And another year...
I've received the annual accounts, and just wanted to write and again thank you and Melissa, and anyone else involved for the service that your company gives me. Not only have you sorted out the interest payments and headaches that would have taken me weeks to do myself, but it's the same ease with every other part of my accounts - the work is done efficiently and promptly, and my stress is zero. Your firm has enabled me to keep my business life worry-free, and for that I'm very grateful. Thanks again.
California Technology Ltd
I would like to take this opportunity to say how impressed I was with the service provided by Kiwitax to set up my company. I have started a new venture supplying job tracking software to small and medium sized businesses. I have no experience with company formations, running a company or completing GST and company tax returns.
I found Kiwitax from an Internet search, and after comparing rates for the services I required decided to use Kiwitax. I think the best feature about Kiwitax is that even though I live in Bombay South Auckland I have been able to complete all tasks in forming my company with the use of Email, Internet, 0800 number and Post. I have no need to visit Kiwitax's offices and find the use of technology most refreshing and inspiring. With my own venture I hope to emulate Kiwitax's ability to deal with customers in a wired world.
Even though no one looks forward to tax time I am sure that the seamless service Kiwitax provided with in my Company formation, will be continued when my return is due. All the very best to the Kiwitax team.
Recreation Therapy Services
In my first year of operation, I chose Kiwitax services as Kylie and Brena offer a friendly service that removes the jargon and riddles from a somewhat daunting task. Their personable approach, flexibility, and reasonable fees are particularly unique, and I look forward to continued business with Kiwitax.
I have found Kiwitax great to work with, very approachable, friendly and being young - full of new ideas. They are always prompt in replying to my many questions (at no charge). I have definitely saved money on my tax bill since changing to Kiwitax by claiming things I didn't realise I could claim. I changed accountants through a recommendation of a friend as I didn't feel I was getting the most out the money I was paying in accountant's fees. I would have absolutely no hesitation in recommending Kiwitax to other small businesses like my own.
Fabulous friendly service with a smile! Always a phone call or email away which makes life easy for someone who's starting out with their own business. Kylie makes the whole process seem straight forward and stress free. If ever you needed a great team on your side, Kiwitax are the ones to help. I have no hesitation in recommending them.
Rapid Flow Ltd
We're very very happy with services of Kiwitax. Very helpful, informative and professional. We appreciate being treated as individuals rather than just another client. Very approachable, friendly and patient!
Lenore & Peter Bristow
All-Clean Home & Office
Communicating with Kylie and the team at Kiwitax is a pleasure and they always have time to listen and offer their advice not like our old Accountant who would answer a question with a question and charge the earth. They provide us with tax saving tips and are very prompt with completing our year end records. We use to have to wait for about five months.
Ross & Susan Howell
What a breeze it has been to use the services of Kiwitax! In the past my experiences with accountants have been confusing and very expensive, so it is refreshing to sit at Kylie's desk, eat my sandwiches on the run, and a week later have the years returns all completed - and for the first time in years a healthy tax return. Great service and I look forward to many more years ahead with the team at Kiwitax.
Legge Flooring Ltd
We have found Kiwitax to be very down to earth and they speak in a language everyone can understand, especially those of us with very limited knowledge in the accounting industry. They are always there when you need them and nothing is a problem! We would recommend them to anyone!
Kiwitax provides an outstanding level of service, which is very rare in the business world. They are so easy to do business with and the service they provide is great. Compared with the "regular" accountants Kiwitax is light years ahead. Kiwitax provides a super efficient accounting service and if they say they'll do something it will be done very quickly which again, is a far cry from the "regular" accountants. Keep up the great work, you're doing a fantastic job.
K & S Engineering Ltd
Kiwitax is the best service since sliced bread. I now don't have the stress of having to come home from work to do book work, it's done for me. This service, I feel, gives me more time to concentrate on the things I really like doing. The idea of receiving two monthly reports is brilliant as you don't have to find out at the end of the year as to where you stand financially.
Sharon & Kevin Reid
Yes I would recommend Kiwitax, they took me from paying tax to being paid a refund. Yes they paid for themselves. The service was fast and effective with great communication.
Kiwitax has been looking after my tax returns for over 8 years now. I find their service is friendly and affordable. Not having to do my own returns saves me considerable time and effort. It's great to have the freedom to get on with my business.
Jacqui Thomas Ltd
They’re a great team, don’t mind answering blonde questions, and specialise in small businesses. They can set the business up for you and then do as much or as little as you want them to. Their rates are also capped for the year so you don’t get charged every time you need to ask them something. They’re based in Napier so I haven’t actually met any of them personally but have dealt with them a lot by phone and email over the past three years and they’ve always been great.
Update 18/05/2010 - You may like to check out Jacqui's article about us.
Jacqui Thomas - www.jacquithomas.com
We first came into contact with Kylie Berry when we purchased our motel lease in June 2003. We had never been in business for ourselves before and we would have been absolutely floundering without Kylie's help
Kylie went out of her way to come and sit with me to guide me in the compilation of our motel accounts and trained me in gst returns, monthly spreadsheets etc and how to present accurate records for the purpose of completion of annual accounts, tax returns and gst returns. I have no doubt also that Kylie has saved us considerable amounts in tax that we would not have been aware of had we been with another company.
The amount of knowledge she freely imparted was way beyond what one would expect from an accountant - all free of charge. I made many phone calls regarding general queries and Kylie was always available and extremely helpful.
In addition, Kylie has prepared forecasts and budget details for us when we were seeking finance to purchase other properties and looking at other motels to purchase.
In short, we could not have been so successful without Kylie and her team. At all times they have been professional, expert in their advice and a pleasure to deal with. I would (and have) recommend Kylie and her team to anyone who was looking for an excellent accounting company - expert advice, excellent standard of presentation in accounting reports and always in a timely manner.
Hans Peet & Sandy Gilbert
Just a quick thank you from Sandy and myself for the great job you guys have done. After having been "lost" in the accounting world for several years and having had bad experiences and bad service you and your team have been a breath of fresh air. The quick, thorough, professional and friendly way in which you have put us back on track is nothing short of impressive. We wish we had made the move to Kiwitax years ago but hind-sight... Thank you again for looking after the "little" guys. It's been a pleasure doing business with you.
Hans Peet & Sandy Gilbert
Photographic Tributes Ltd
It is such a relief to know that everything is done now and is as accurate as it possibly could be from the information supplied by us. Your prompt attention exceeded your initial estimates, and presentation and documentation exude a professionalism that instils a confidence that all has been accounted for.
Thank you for making tax time a hassle free diversion from normal business, I'm sure your advice will set us up in good stead for the new financial year.
The cheque is in the mail - well deserved.
Bryan & Kathy Fletcher - www.photographictributes.com
6 months ago my husband and I took over a business. As this was our first venture into business by ourselves needless to say we were pretty green on the requirements regarding tax and general startup costs.
I had met Kylie previously on a BizInfo course I did and was very impressed - sensible easy to understand advice and a nice person as well! Fancy that…. So when we were looking for advice for starting our business Kylie was a natural choice. She was invaluable helping to set up, keeping us on the straight and narrow with what is required, even helping to choose the Company name!!
Always friendly and helpful and nothing is too much trouble. I was very impressed with their charges, so not only do they save you money on your own tax, but also on accountant fees in general. Pretty good all round really!
When I started my business around January 2003 I decided it was time to start looking for someone to take care of all of the tax side of things for me. I also had another young business started up which needed tax help as well. Being from South Africa, this was my first time in a NZ business and I didn't have the time to find out the tax law in New Zealand. After talking to one of my customers I was referred to Kylie Berry of Kiwitax. After meeting with Kylie I was willing to give Kiwitax a go. Since that time they have taken care of my regular PAYE and GST returns and my business and personal tax returns. Their service has been very prompt, professional and at a very reasonable price. I really appreciate being able to drop in, call or email them with questions and not be charged for this - it makes dealing with them very easy.
Ike & Laina Harris
Thanks for your prompt help in getting things started. We’re new at this game and you’ve been absolutely fantastic. You’ve made everything ‘easy’ for us and that’s quite impressive.
Ike & Laina Harris
Thanks everyone for the wonderful feedback - we love providing fabulous service. Have you seen the Client Survey Results?
100% Satisfaction Guaranteed
Kiwitax services are 100% satisfaction guaranteed. If you're not completely satisfied with our service please tell us. If we cannot put things right to your satisfaction we will provide a full refund. As a genuinely client focused business with many very happy clients we're positive Kiwitax services will meet your expectations.